Whilst all requests are important, not all support queries are created equal.

entireHR use the following key decision criteria when deciding upon the urgency of any issue. - What is a business critical issue?

Please note, you can help entireHR support staff by being realistic with your support requests. For example, always putting ASAP or URGENT, for minor requests or when a small issue is affecting just one user (out of thousands) can make it harder to immediately identify the level of severity to assign your more serious issues. 

Please see the severity levels below of when you can expect a response and resolution from entireHR support staff.