Our approach to product feedback
Here at Entire Software, we are committed to continuously improving our communication, services and product. We believe that listening to our customers, team members and prospects is critical to enhancing our product and the long-term success of our customers.
Your feedback assists us in identifying the most important features, ideas, pain points, and opportunities so that we can maximise the value of the product for you. This is why we have launched a new feedback portal designed to empower you with a better mechanism to submit, review, prioritise your feedback requests and see what’s planned for the future with our Product Roadmap.
About the feedback portal and Roadmap
Going forward, we will only be accepting new feature requests for our product through the feedback portal, not through support. Removing feedback from firstname.lastname@example.org allow our support team to be responsive to you with your bug reports, issues and help with using the software.
Entire’s support team will also not log your requests for you in the feedback portal. If a feature is truly important to you we believe it is worth your time to post it succinctly and explain why in detail.
Also in this portal you will have access to the live Product Roadmap so you can see the new features already planned and scheduled. It is important to note that not all features will be available to all versions of the product or as soon as they are completed. You can view this roadmap here: RoadMap Or, select “Roadmap” within the feedback portal found on the left navigation bar.
Please keep in mind this is a private intranet portal for all our product users and your First and Last name will be visible with any requests and comments made, so please post professionally.
How to give us your product feedback
Simply click on the button on the right of your System titled “Suggest a feature” to suggest a new feature, or vote or comment on features proposed by other customers that you like.
An ideal post succinctly describes what it is you want to do, what your pain point is, how you currently workaround the issue, and the impact this problem has on your work.
The clearer your post is and the more detail you have, the easier it will be for other users to understand the value of your request, making it more likely to be up voted.
Once you’re in the feature request area, you will also then be able to vote for features you like best.
Importantly, the feature requests has an inbuilt priority feature, so you’ll always need to take into consideration which features you really want the most, as we can’t build everything at once.
The product team reviews the posts that have the highest number of votes first, so up voting an existing post makes it more likely for the product team to see the feature you want! It’s most important to comment your “use case or scenario” on the existing post to show why you support a specific idea, and demonstrate how the feature would be valuable for you too.
Avoid duplicate requests
When suggesting a new feature request, please check to see if someone else has already suggested a similar feature. The Suggest a Feature form will automatically show other existing feature requests that are similar to yours as you type a title for a new request. Ideally you should vote on other similar feature requests instead, and put a comment as to why/how it would help your business specifically.
What happens when you first submit a request?
After submitting an idea, it will initially be in the “Not Reviewed” status. Our product team read every single post that is submitted, even if we don’t comment on them right away.
Once our production team have reviewed the request it will either be approved- Status “Awaiting Feedback” and published to the wider community or instantly declined.
Why would your request not be approved for feedback?
Good question, in some cases, Entire may decline a feature request outright, for one of the following:
- Lack of Clarity: if a request
is unclear/confusing we will ask you to re-submit the request before approving
it for further feedback by the community.
- Bugs: Help
requests, issues or bugs should still be reported directly to email@example.com or through your Support Portal.
- Already existing Features: Sometimes requests to solve a certain problem could be solved by
an existing feature that may not be well known or currently used differently.
- Duplicates: Feature
requests will be extremely similar from time to time in which case they will be
- Conflict with Strategy: In very rare cases, Entire may immediately decline a feature if Entire feels this is not in keeping with the goal to be the most efficient all-in-one staffing software.
If your request clears the above (and most will) it will then change to “Awaiting Feedback” status.
What happens to our product once it’s posted?
Once the new requests are posted to the "Awaiting Feedback" status, people can vote, prioritise and give us more information on it. This allows us to gauge demand, gather use cases and automatically establishes both impact and value of your request.
The product team at Entire Software meets regularly to review requests.The ideas that are in the top 10% of customer requests are the ones that are discussed first. Our customer priorities, team member priorities, and general product strategy are all considered when planning new features.
How do we make decisions on requests that have feedback?
There are a number of factors considered on requests that have feedback on them, and just because a post has a lot of votes on it doesn’t automatically mean it will be approved. There are 4 reasons why a request may be declined.
- Low Demand: Basically, “the
people have spoken”, and it wouldn’t make sense for us to proceed further, in
these cases our hands are pretty much tied.
- Edge Cases: Similar to
the above, but more when something is very occasional, or only a peripheral
request not used often enough to validate the time and effort to create it.
- Future Releases Coming: Luckily, sometimes the feature will already covered in a future release!
- High Effort, Low ROI: Some features are just too complicated for a very small payoff, or
will complicate future plans for upgrading the product, making them
What happens when a decision is made?
Once a decision is made regarding an idea, the creator, and anyone who has commented on, subscribed to or voted on the idea will be notified of the idea’s status update. Requests that are approved by the product team will have their status changed to “Planned” or “Building”.
Entire will aim to have an explanation behind the nature of every status update. Be aware that at this stage there is no assured timeline or commitment that the request will in fact end up in our product.
As mentioned earlier, you will find the most up-to-date information on planned features on our Roadmap, visit Roadmap. Or, select “Roadmap”within the feedback portal found on the left navigation bar.
How long will it be before the product team reviews my idea?
Our product specialists will be alerted to the absolute top ideas weekly. Monthly, the most highly voted ideas will make it to our meetings and usually within 3 months most ideas will have be reviewed.
Its important ideas are clear and concise so others vote on it. Also be sure to prioritise - it will move the item higher up in our reports.
How do I prioritise my requests?
To prioritise your requests, simply go to the homepage of our feedback portal, and if you've voted "I want this" on more than 2 requests, you'll see sliders that represent the priority of your requests.
The more urgently you want a request to be looked at by our product team, the further to the right you should drag the slider.
Here's an example of prioritisation in action:
My request hasn't been reviewed yet and I submitted it 6+ months ago. What can I do?
If we haven't reviewed your request yet and it is a high priority for you:
- Make sure
it's at the top of your priority list
- Make sure
your request is clear. Why do you need this? What is it stopping you from
doing? What is the impact of that? Please add these details in a comment on
Note: Our feedback portal always has the most up-to-date information about our products and what we're building next. If you reach out directly to our support team they'll be able to assist you with using the feedback portal and look up the ideas for you, but they won't have any additional information or provide an estimate for when your item will be reviewed. They also are not responsible for logging your requests for you.
We hope you are as excited as we are for this new development and thank you for your feedback, understanding, and support as we work together to build the best product possible!