Knowledge Base

All Articles

How to create a new Client
Introduction to the Contact Log
MUST PERFORM: Final Pay-run 2019 STP submission process
What is a Professional?
How to create a Professional
Professional types and authorisation levels
How to remove a Professional from a location
How to edit a Professional's profile
Job Applied Source Report
EntireHR Professional Edition - 8.8
Version Release Notes - 8.7
Version Release Notes - 8.6
Version Release Notes - 8.4
How to manually add a Contact Log
Version Release Notes - 6.0
Accessing the finance module on Mac.
Add/Edit a Superannuation Account
Additions & Deductions in Payroll
Allocation Tutorial Videos
Allocations Shift Flowchart
Allocations Toolbar Icons
App installation guide - for iOS 10 and later
Application Page Options
Authorise Timesheet
Auto alert via Email/SMS to internal staff - New Booking
Auto-Check of AHPRA Registration Information
Automatic Emails Set Up
Can I move a Client Location?
Casual Applicant Recruitment Overview
Check-In & Check-Out Manual
Checking SMS/Push Notifications are enabled on the the Members App
Client Allocations Search Help
Client Compliances - Plug In Feature
Client Portal Help Document
Client Portal Tutorials
Common Issues Help
Digital Timesheet Member App Guide
Digital Timesheets
Document Expiry Program
Document Master Settings
Documents & Email Templates
Dynamic Fields for Email & SMS Templates
Editing your core recruitment template emails for the first time
Email templates for Allocations
Enable Order Number visibility on Invoices
EntireHR App Tutorials
EntireHR Automatic generated Email ‘From’ & ‘To’ details
EntireHR Data Transmission Model
EntireHR Invoicing process manual Download
EntireHR Payroll Process Manual
EntireHR Single Touch Payroll Manual
Entities Setup in Finance
Error - "Please Inactive the Pay Level Qualification First."
Filter allocations screen by Staff - Enterprise Version Only
Finance Report Manual
Fix members who are not receiving push notifications after a Version Upgrade
General Terms Glossary EntireHR
Global Rules / Protocols
Glossary of Shift Status Codes
How are Shifts Displayed in Allocations?
How do I add a Relationship Manager to a location?
How do I clear my Cache?
How do I create Requests and Restrictions?
How do we top up our SMS account?
How is my support request assigned a priority?
How Single Touch Payroll Works?
How the system restricts duplicate applications
How to add or edit a Bank, Zone, Suburb, Post Code or Office
How to add travel claim from Members App?
How to add/edit Public Holidays
How to allow Members to Claim Travel Allowance
How to book an interview or move an applicant in the Recruitment Dashboard
How to change User Interface messages?
How to check additions and deductions added in the system between a selected time frame?
How to control Overriding predefined pay/invoice rates by Internal Staff?
How to create a Credit / Debit Note
How to create a new - Reason of Contact
How to create a New Industry Type and Sub-Industry.
How to create a new Job Placement
How to create a New Member
How to Create an Adjustment Shift?
How to create an email template for Client Portal Notifications
How to Create applications manually
How to Create Member Birthday Report
How to create Travel Instructions
How to create user login credentials for internal staff
How to define a Email ID in Enterprise system
How to edit an internal Users profile
How to edit Job Placements
How to edit/add new reasons for Requests and Restrictions?
How to Enable SMS/Push Notifications?
How to find a list of Requested/Restricted members for a Service Location.
How to find total number of hours worked by a Member?
How to get a report with list of members and their pay-levels?
How to Launch Mobile Apps & Portals to your existing staff Members
How to progress an Applicant to a Member and send login details to access the members App?
How to run a Contact Log report
How to run a HPV report
How to run a Total Hours Worked report for a Member
How to search and edit a Locations profile
How to search by Order Number - Enterprise Version Only
How to Send Credit / Debit Notes to Clients
How to send Login Details for Online Portal and Mobile App
How to Send SMS, Push Notifications and Emails via the contact log.
How to set up VPN access for the first time
How to Set up your Qualifications & Expertise
How to SMS applicants that are scheduled for an interview
How to submit a Technial Support Ticket
How to update your member app links to Facebook, Blog, Instagram, YouTube and Twitter.
How to upload a location document
How to upload Documents via the Admin App
How to upload Documents via the Internal Staff Web Portal
How to upload Documents via the Members App
How to upload Portal documents within Masters
How to view Members that have applied for a Job Placement
How to view Payslips via the Mobile App
I have created a service location in the system why is it not showing?
Importing Data into entireHR
Interview Appointments Report
Invoice Billing Address blocks
iPhone App - How to fix the Untrusted Enterprise Developer
Is EntireHR a Single Touch Payroll Compliant Software
Main Booking Filter
Mandatory and Must Comply
Mandatory and Must Comply settings for Recruitment Stages
Member and Client Priorities
Members Check In/ Check Out Guide
Members Declined Allocated Shifts Report
Members Detail Report
Modifying a wrongly confirmed shift
My Reason for Contact is not listed?
NOTICE - ATO HELP / SFSS TAX SCALE CHANGES JULY 19
Performance Graphs
Permanent Placements Masters
Permanent Placements Overview
Policies in EntireHR
Preparing for the End of Financial Year
Process Availability Member Status Screen
Qualification Group Master
Rebooking an appointment for a previously deferred/reapply applicant
Recruitment Dashboard
Recruitment Process Flowchart
Released - Send Notification options
Report for the 'Rescheduled' folder
Retrieving Internal User login credentials
Sending SMS and Push Notifications
Service rates tables overview
Setting up EFT Parameters
Setting up Overtime
Setup Client Finance Details (Obligations, Invoicing Rules, Billing Details, Accounting Details (MYOB / XERO)
Shift Placement and the Corresponding Status Codes
Single Touch Payroll Business Implementation Guide
Single Touch Payroll FAQ's
SMS Background Turns into Blue if member has already been contacted
STP Business Reporting Structure
STP Business Scenarios
Tracking what happens within a shift
Understanding Daylight Saving
Understanding Single Touch Payroll Authorisations & Declarations
Understanding the End Of Year process
Verifying Documentation is not working
Version Release Notes - 8.10 - Launched October 2018
Version Release Notes - Enterprise X / Finance - Launched April 2019
Version Release Notes - Enterprise X / Web & Apps - Revised June 2019
Version Release Notes - Professional - 9.0 - Launched April 2019
Visa Hours Regulation Program
What are Requests and Restrictions ?
What happens when I upload a new policy?
What is a business critical issue?
What is a Cache? Why do I need to clear my cache?
What is a Current Booking Report?
What is a Member Card?
What is the difference between Location documents & Shift documents?
What is the difference between Report and Export to Excel?
What should I do if Client locations is not coming in the list of clients in booking screen?
When a particular employee has a "member restriction". Are they able to see the shifts on the app?
Where is our information stored? / Where are your servers located?
Where to check Payroll tax and Superannuation totals with in a selected time-frame?
Who Is EntireHR Sending Service Provider?
Why can't a Member see a released shift?
Why does this person's expiry check show when it's not expired?
Why is a members name showing in orange?
Why is the Allocations padlock suddenly orange?
How do I add a sub expertise?