When previously confirmed bookings AKA EntireHR bookings with shift status is Member Accepted or Shift Booked) is cancelled by client the following process will occur:

1. RCSA will notify you via email and/or phone call

2. The booking will appear at the top of the Finalise section as Client Cancel

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3. Agency (i.e. C4U) advise Agency Staff of Cancellation (i.e. Jane Doe)

4. Agency confirm & notify RCSA that Agency Staff has been advised of cancellation by:

a) Selecting the shift to lock it + Selecting Shift Cancelled from the dropdown list




b) Updating the booking's shift status by selecting Status Icon

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End of Process